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The FynCom Customer Experience

Customer should use [dashboard.fyncom.com] to create Rewards Campaigns and manage their accounts.

Zapier Rewards

  1. Send Email Rewards (This is the name of FynCom's Zapier action, which should be paired with a Zapier trigger that gives an email)

[Ready to wow your customers with automated rewards? Detailed instructions here]

Email Rewards (FynMail)

There are 2 options for rewarding email engagement.

  1. Scalable Emails

    • The easiest option is to create a Marketing Email through [Sendgrid] and save it as a draft. Then, once you have logged into your FynCom dashboard, you assign a rewards campaign to the Sendgrid draft + send.
      For this to work, you must provide your Sendgrid API key through your [FynCom settings]. This method lets you run multiple rewards campaigns at the same time.

  2. Simple Emails

    • Designate a dedicated email address which will be only be used for FynCom marketing campaigns. Anyone who responds to an email from that address gets rewarded the value of the last campaign created. This email address can be used to send conditional rewards with every email you send.
      Note: Only 1 reward campaign can be active at a time.
[Option 1 - Scalable] [Option 2 - Simple]
Sendgrid API integration Use anywhere, no API needed
Emails must be forwarded to... send@rewards.fyncom.com send@simple-rewards.fyncom.com
Run multiple reward campaigns at same time? Yes No, only the most recenlty created Rewards Campaign will be active.
People must first receive an email from you and then reply in order to get a reward? Yes Yes
Send from any email platform? No, only Sendgrid. Yes
Use native email client on web or mobile? No Yes
Reward link clicks? Yes Yes
Recipient gets email notifying them of their reward? Yes Yes

Email Link Clicks

You may choose to reward someone for clicking a link in your email. This option should only be used if you want to drive traffic to a specific landing page.
If interested in this feature, please contact us at support@fyncom.com

Email Case Study - FynCom & Marketing Executives

1,000 executives in the Marketing & Advertising space were cold-emailed with information about FynCom. This email contained no language about them receiving a reward. A week later, the same 1,000 executives were sent a FynMail, which informed them that they could receive a reward by simply responding. This resulted in a 323% increase in positive response rates. Using FynMails is a great way to get your foot in the door and begin a conversation.

Texts Rewards (FynText)

You can reward someone for responding to a text message. [Slicktext] is our current text message platform of choice. More [documentation here].

Call Rewards (FynCall) - Only ready for fearless early adopters

This uses a Text/Call/Text system.

  1. Recipient receives text message letting them know they will receive a rewards call in 20 minutes
  2. You (customer) call them at that time
  3. You can set a price per minute ($0.01 / second is a popular choice)
  4. They (user) answer the call and their timer begins ticking. The moment the phone gets disconnected, the user is sent a text message letting them know of the amount they were paid for this cold call and how they can retrieve their funds.



The FynCom User Experience

Users should use [app.fyncom.com] to use their FynCom Rewards and manage their accounts. FynCom uses [nano] for its "FynCom Rewards". Values are shown as US Dollars.

Gift Card Cashout

Users can log in to the app and purchase the [gift card they want with their FynCom Rewards]. Once they have $5 worth of rewards, they can purchase gift cards. Gift card denominations are typically $5, $10, and $25+. Some gift cards will have options for any denomination above $5.

Cryptocurrency or Cash withdrawal

Users can withdraw any amount of their FynCom rewards to keep as nano in their own digital wallets or convert to local cash currency through a cryptocurrency exchange platform.
Note: when transferring nano currency between nano accounts, "Withdraw", "Transfer", and "Send" can mean the same thing.

  1. Keep as nano. 0 fees for withdrawing nano. No minimum limit to withdraw.
  2. Convert nano to cash. You must withdraw your nano to an exchange, exchanges will have their own fees and withdrawal minimums.
    • Users must create a cryptocurrency exchange account. Here are the [exchanges that convert nano to US Dollars]. We highly recommend Kraken for our US friends.
      • Use the "Currencies" tab to see which exchanges work in your country. For example, [Euros], [Rupees], and [Pesos].
    • Once you create your exchange account, your exchange will provide you with a nano account that you can use for deposits. You may transfer nano directly from FynCom to your exchange nano's account. However, we recommend that you make 2 transfers since nano transfers have 0-fees and are instantly received.
      • 2 Transfers. Best for people who want to learn about the future of digital currency.
        • Transfer 1: [Send nano from FynCom] to your own nano wallet (see #1 above)
        • Transfer 2: Transfer nano from your nano wallet to your exchange's nano account
      • 1 Transfer. Best for people who just want to keep things simple