The Future of Interactive Rewards and How Technology Is Changing the Game

Interactive rewards enhance your sales & marketing strategies. Used correctly, they can become response generation tools to expand your customer base, foster customer loyalty and increase sales. This is now being boosted by technology in an extraordinary way.

Why are interactive rewards important in a sales strategy?

It's no secret or news that rewards programs are a great tool for composing marketing strategies and sales funnels at different levels. An article published in The Magazine and replicated in the Harvard Business Review (HBR) in 1995 already addressed rewards to foster customer loyalty.

A study conducted by the Incentive Federation Inc., found that in 2022, about $83 Billion was invested in incentive programs for distribution channels , customer loyalty and client gifts – with more than half of companies increasing their marketing budget for these programs from 2021 to 2022.

The study estimates that 84% of all companies with $1M+ revenue use non-cash incentives in some way. That percentage jumps to 92% for all companies with $5M+ revenue. Of the USA companies surveyed:

• Distribution Channels Incentives: 57% reward B2B partners;
• Customer Loyalty Incentives: 66% reward customers to increase loyalty / spend;
• Prospect & Client Gifts: 75% reward clients & prospects to increase sales.

Advances in technology are changing the rules of the game: interactivity, automated gifting systems and e-gifts

Technology has been changing at a rapid pace over the last few decades, but more especially in the last few years. Learning, adapting and keeping up with changes is necessary to stay relevant and achieve great sales results.

A significant change provided by technology concerns interactivity – a key point for any relationship between brand-customer, product-consumer or user-platform.

Now, this evolution has reached business strategies through interactive rewards for customers and distribution channels, largely driven by gamification techniques that attract and retain a community.

Businesses want efficient solutions that get more sales and reduce admin time/cost. Speed, flexibility and low cost offer great competitive advantages in a market that increasingly implements silo'd 1-dimensional rewards solutions. Using an automated gifting system lets companies reduce admin overhead & helps customer-facing teams spend more time thinking about their customers & their business model.

Consumers want the power to choose how they're rewarded and whether they, or a charity should receive that reward. Offering universal rewards through interactive e-gifts increases the chance consumers will engage in a process with your business,

An automated gift system allows the set-up of some rules and conditions that need to be followed and achieved by your leads, prospects, or customers.

By ensuring the INSTANT delivery of universal rewards based on actions, your business builds brand equity with the participants who engage in this process. By delivering instant gratification to your leads, prospects, and customers, they will feel that you properly value their participation. This increases your chances for more feedback, sales interactions, happier customers and revenue! Efficiency is the key, and it changes the game for every business that opts-in for powerful interactive rewards tools like FynCom. Increasing responses & customer interactions has never been easier!

How do I set up an interactive rewards program?

At FynCom, we focus on helping you get closer to your customers while reducing your admin time spent, and decreasing your mental cost. We lead the market with best-in-class tech and ensure that it fits into your existing sales, marketing, & customer success tools. We offer customized interactive incentive and reward solutions for your business.

To see the power of instant universal rewards in practice, we encourage you to schedule a call with our team, learn about our solutions and be immediately rewarded for it.